How Can Surveys Benefit Me?In our busy, twenty-first century lives, we have many information needs. No matter what type of lifestyle or employment you have, we all have times when we need to quickly gather information from others. The reasons vary: it could be for a new product or service that your company is planning to offer, it could be to gather customer satisfaction data, it could be to ask your students about your teaching; it could be to gather information about how your clinic is serving it’s patients; it could even be planning arrangements for a family reunion. Whenever you have to quickly get information from a group of people, you have an information need.In the past, this need would be met by writing letters, making phone calls, sending out faxes, but each of these takes a large amount of time to accomplish, both for yourself and the people who provide you with information. Also, once you’ve gathered the information, it takes time to put it all together and make sense of it. And if graphs or charts are necessary, you are talking about hours of work. SurveyShare meets the information needs of twenty-first century people by providing a fast, efficient way of requesting, collecting, organizing and analyzing information from groups of people. It takes only a few minutes to create a survey and post it online. Even less if you utilize one of our hundreds of templates, in areas such as business, medicine, higher education and K-12 education. Custom templates can also be shared among SurveyShare’s paid membership. The appearance of a survey is important. If a survey appears to be amateurishly presented, with poor graphic design, or perhaps inappropriate graphic design, respondents will respond to it less often. Many will look at the survey, decide it is not worthy of their time, and move on to other tasks. Valuable customer satisfaction or teacher evaluation data, among other types, could be lost. It is important that your survey have attractive, appropriate graphics. Some survey tools deal with the issue of graphic design by essentially not providing any. Their surveys look as bland as web pages from 1994. SurveyShare, on the other hand, provides you with a wide palette of colors to choose from, and a long list of background images. These attractive themes, which can be customized by the addition of your logo (for paid members) give your survey a much more professional appearance, and are sure to result in more responses to your survey! Responding to a survey is even easier than creating one! Respondents go to a custom URL (web address) for your survey, and point and click their way through your customer satisfaction questions. Most question formats do not require typing an answer. Radio buttons, pulldown menus and checkboxes make for a fast, efficient experience for the user—much better than filling in circles on a print survey! You can now choose to share your survey results with your respondents, if you wish. Everyone is curious about how their thoughts compare with those of other people, and this ability to share results, which is very seldom seen among our competitors, is sure to encourage more responses. Curiosity is a powerful motivational tool. For example, in a customer satisfaction survey situation, respondents are much more likely to discuss issues if they are able to see how their responses match up with others.
Analyzing the data from even ten respondents can be a chore with a print survey. Flipping back and forth between surveys, keeping a cumulative log of responses on another sheet of paper, double-checking your results to make sure errors don’t creep in- this can fill in hours or even days. SurveyShare’s system automates this process for you, collecting your data in our secure database and presenting it to you in text and graphic format that is easy to understand, and easy for you to share with others. Maybe you want a nice PowerPoint presentation about your findings to show your boss. SurveyShare can provide you with custom pie and bar graphs in your choice of colors, which can be imported into PowerPoint. You can communicate the results of even complicated data with the bold, bright graphics of SurveyShare's chart creation tool . Some people have extensive surveying needs. Perhaps they are part of an organization or educational institution. They have many people that they need to gather information from, and/or they need to gather information from the same group of people regularly. Or they supervise a number of people that need to gather information from others regularly and/or frequently. They may also survey their customers, to gauge their satisfaction, or their clients, also to gauge their satisfaction. When someone has extensive online surveying needs, other online survey companies increase their costs dramatically, and provide tools that are just not designed to handle this level of traffic. SurveyShare, on the other hand, offers its Enterprise-level membership. Enterprise members are provided with a system that is built to handle huge numbers of responses every day. Enterprise members can have a custom look to their surveys that makes it look like the surveys are part of their website. Enterprise members can also have multiple sub-accounts that they can administer, so that they can assign employees to work on surveys, and give them their own accounts. These employees can share amongst themselves custom templates that are unavailable to other SurveyShare users. They can also share results of surveys within the sub-accounts. All in all, it is like having your own private SurveyShare! For collecting customer satisfaction data, client satisfaction data, teacher evaluation data, employee evaluation data, customer tracking data, marketing data, and all other types of business, administrative or governmental data, our system is simply the best solution. Finally, SurveyShare’s programmers and other staff are at your service. We provide industry-leading levels of support for our users, both through email and phone. We are constantly striving to improve our SurveyShare system, and new features and functionality are always being added. For all these reasons, we encourage you to use SurveyShare for all your surveying needs…customer satisfaction, teacher evaluation, organizational review, higher education research, medical care analysis, and many, many others!
This customer satisfaction survey example could be beneficial to any business. This sample has questions that measure the customer service experience, and does not inquire about other products or services. This ImagiCo customer service form has questions that measure satisfaction with a buying experience. You can benefit from our questionnaire software. Create your own customer questionnaire by signing up as a free member. Email: info@SurveyShare.com |