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Customer Satisfaction With Product

 
Links to free sample survey templates that measure customer satisfaction. Examples of pre-built assessment questionnaires which measure customer satisfaction that you can customize and put on the web.

As more and more people gain access to the World Wide Web, it becomes an increasingly effective tool for conducting market research and customer insight. SurveyShare can help you harness the power of the Web to collect valuable information from your customers, employees, or co-workers. Years of usability studies have produced a survey tool that is so easy to use that SurveyShare requires no training. You can customize a sample survey and put in online in just a few minutes. Free membership is available, so why not use SurveyShare to implement a customer service feedback program for your business? SurveyShare has been used to conduct a large assortment of survey projects.

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Your customers are more likely to participate if your survey questions are simple and easy to answer. Try to avoid asking for more than one piece of information in a single question. Some experts recommend that you write the survey questions in a language that a small child could understand.

Part One: Product Overview

1) What do you consider to be the best aspects of the Gadgetron 5000?
2) What do you consider to be the worst aspects of the Gadgetron 5000?
3) Please rate the following features of the Gadgetron 5000, with 5 being the highest rating:
  1 2 3 4 5
Attractive Appearance
Helpful User Documentation
Great Customer Satisfaction
Customer Service Support Staff
Low Cost
SurveyShare lets you conduct multi-page surveys. This can improve your response rate to a longer survey because participants do not want to see more than 6-10 questions on the screen at one time.

Part Two: Product Usage

4) How many times a week do you use the Gadgetron 500?
5) Did you own any previous models of the Gadgetron?
Gadgetron 1450
Gadgetron 2008
Gadgetron 2029-b
Gadgetron 4250
Gadgetron 4250-b
Other:
SurveyShare is a hosted survey service that lets you conduct customer satisfaction surveys. Free membership is available. No training is required. SurveyShare is the most easy-to-use survey software on the Internet. If you sign up for a free membership and create a test survey, you’ll see how easy SurveyShare is to use. SurveyShare adheres to the highest ethical standards. We do not maintain or distribute ‘mailing lists’ for marketing purposes. We will not use your respondents email addresses.

Part Three: Product Expectations

6) All of us here at the Gadgetron Corporation want to know if the Gadgetron 5000 has met your gadget-related expectations. Please choose from the following selections:
The Gadgetron 5000 has greatly exceeded my expectations
The Gadgetron 5000 has slightly exceeded my expectations
The Gadgetron 5000 has met my expectations
The Gadgetron 5000 has fallen short of meeting my expectations
The Gadgetron 5000 has completely failed to meet my expectations.
Other:
7) If the Gadgetron 5000 failed to meet your expectations, could you please tell us what the problems are?
8) I would recommend the Gadgetron 5000 to others.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
 
   
 

These Survey Sample WWW resources can help you explore SurveyShare:
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